06 Feb 2015 Advocacy, please
I think plain language is awesome. I’m glad the movement is gaining momentum and that there are enthusiastic advocates out there trying to make plain language the default. And I’m excited to be learning more about how to improve my own plain language skills.
I’ve seen language shaming at conferences, in classrooms and online. It comes from the use of error correction as a teaching tool, which is a common way to learn skills like editing and plain language. Workshops and social media accounts feature pictures of incoherent signs, poorly written instructions and rambling emails. We dissect those mistakes, and we discuss them, and we learn from them. And often we laugh at those mistakes, and we deride the people who made them.
There is usually anger behind advocacy, and it’s no different with the plain language movement. People are angry that they can’t understand vital documents. They’re angry that people lose out on insurance or healthcare because they misunderstood a form. They’re angry that governments and corporations use convoluted language on purpose to shut people out. They’re angry that we need a movement, that we need to advocate, for something that should be a given. And when people are angry, they often react aggressively. Which might be why plain language error correction often comes with a dose of “Can you believe this?” and “These people should know better!” and “How did this get published?”
Effective advocacy is largely about education. But when we pair error correction with snarky comments and virtual eye-rolls, it’s not education. It’s making fun. It’s language shaming.
Plain language writing isn’t easy. Neither is plain language editing. Retraining yourself to write non-academically is hard. So is fighting against a workplace culture that hasn’t accepted plain language principles. So, let’s educate without the shaming. The push for plain language is born out of a compassion and respect for readers. And for the plain language movement to be truly successful, we’ll need to show compassion and respect for writers, too.